Listening to and Learning from Latino Parents of Children with Special Health Care Needs in North Carolina: Practical Recommendations for Service Providers
"[Y]ou might think people who speak Spanish do not get autism..." - Latina mother who struggled to find information in Spanish about her child's condition.
Many Latino immigrants face a number of obstacles to obtain health services including language, transportation, fear (due to immigration status) and lack of health insurance. For a Latino parent of a child with special health care needs, additional barriers exist when trying to find information and services for his/her child's specific condition. In this issue, we provide some recommendations for service providers to better serve Latino families with children with special health
care needs.
The information in this issue is derived from a recent qualitative study by the North Carolina Healthy Start Foundation and the North Carolina Division of Public Health (Women's Health Branch) on Latino families with children with special health care needs. Twenty-two families with children with special health care needs were interviewed. We were interested in finding answers to the following questions:
- How do Latinos talk about, think about and understand disability?
- In what way are understandings of disability informed by culture?
- How and with what expectations do parents of children with special health care needs access services for their children? What barriers to health service access and utilization do Latinos face?
- What are the practical implications of Latino beliefs surrounding disability for service providers?
The full report, Latino Narratives of Disability in North Carolina: Listening to and Learning from Latino Parents of Children with Special Health Care Needs, can be viewed here.
Views of Disability Depend on Experiences
The findings of this study warn us against the tendency to homogenize Latinos. Similar to other racial/ethnic groups, the varied experiences of Latinos shape their points of view and actions. In the case of disability, Latina mothers of children with special health care needs share many views about disability that differ in many ways from those of Latinos without children with special health care needs.
Mothers in the study did not bring up the themes of pity, shame and punishment which were discussed in focus groups with Latinos without children with special health care needs. Among the most common themes we found among mothers was a strong desire to ensure that their children’s needs were being met. They were strongly motivated despite fear due to immigration status, language difficulty, financial hardship and perceived racism. Lack of information about community resources and difficulty in accessing services were common challenges. Some specific themes which surfaced in the conversations with mothers are summarized below:
- Mothers want to understand their children’s conditions. Other studies have shown that Latino children are often diagnosed late and one possible explanation offered is that Latinos accept a broader range of “normal” behaviors in their children. The mothers we interviewed did not dismiss that their children may have special health care needs; instead, they worked hard to find answers to their children’s specific condition.
- Resistance towards labeling children. The mothers participating in the interviews wanted to know how to help their children. Yet, they did not define their children by their disability. They preferred to talk about their children’s strengths and down play their limitations.
- Expertise of professionals is highly valued. Family is very important in Latino culture and, in some cases, bringing in outsiders to deal with a “family matter” can be frowned upon. Yet, in the case of the mothers in the study, obtaining help for their children from professionals was a high priority. This was not always easy and mothers had a high learning curve (for example, not understanding their children’s condition completely).
- Mothers see their role as important in advocating for their children and locating services. Mothers perceived a lack of services but they did their best to pursue possible leads. Many also saw advocacy as part of being good mothers. Advocacy for them included searching for resources, sharing information with others, speaking with school administration and teachers, and educating others about their children’s needs. Many also expressed that they needed to advocate for their children in partnership with professionals.
- Support groups can be great help. There is a commonly held notion that Latinos do not value or attend support groups. For mothers in an autism support group, the existence of the group meant a source of empowerment and information. Through the support group they were able to locate resources and become good advocates for their children.
Recommendations for Helping Latino Parents
Can your agency play a role in assisting Latino families with children with special health care needs? Here are some ideas based on our study for strengthening community resources and serving families in North Carolina.
- Do not assume that all parents, not even all Latino parents, share a similar understanding of disability. Parents often hold understandings of disability that are informed by culture, as well as by experience. Avoid homogenizing "Latinos" (or African Americans, Native Americans...).
- Listen to parents. What story is being told? Do they view disability as a punishment? Are they ashamed? Negative value judgments or sentiments such as these that may be associated with disability can have significant consequences for service seeking.
- Offer resources to help construct positive experiences. Professionals
play a role in parent"s experiences. Taking the time to explain how a mother could work with her own child or gathering Spanish language information for a mother whose child was recently diagnosed can greatly influence how parents think about their children’s challenges.
- Alleviate the barrier that language presents for many Latinos. Agencies can go about this in various ways - hire bilingual/bicultural staff, adapt written materials into Spanish, and/or hire professional interpreters. If your agency already does these things, consider whether the supply meets the current demand.
- Make information widely accessible for the Latino community. Get the word out (in Spanish) about where to go/who to talk to for someone who has a child with special health care needs or suspect their child might have a special health care need. Be clear about what your agency offers. Use straightforward language and creative design and distribution. Keep in mind that print material is not always the most effective way to reach Latino audiences.
- Strengthen the network of community resource communication and referral. Our study found that agencies working with Latino clients often had a difficult time identifying other available community resources for families. Consider how support agencies can be more visible (to one another and to families), connected and engaged in a system of communication and referral.
- Conduct Latino-specific program assessments of key community resources. Consider how effective your agency is at serving Latino clients. In doing so, you can identify good models that may be shared with other groups and figure out how to jointly respond to issues of concern.
In the U.S.:
- 5.5% of Hispanic children age 5 to 15 had a disability
In North Carolina:
- 4.4% of Hispanic children aged 5 to 15 years had a disability
Sources:
Houtenville, A.J., Erickson, W.A., Lee, C.G. (2007, March 16). 2005 Disability Statistics from the American Community Survey (ACS). Ithaca, NY: Cornell University Rehabilitation Research and Training Center on Disability Demographics and Statistics (StatsRRTC). www.disabilitystatistics.org
Resources
- North Carolina Department of Health and Human Services - Children with Special Needs Help Line. A toll-free contact for those living with, caring for or concerned about a child with special health care needs. 1-888-737-3028 (English only) The NC Family Health Resource Line (1-800-367-2229) can help connect Spanish speaking families with an interpreter in order to communicate with the Help Line.
The Exceptional Children's Assistance Center (ECAC) or 1-800-962-6817 (English only). The ECAC offers projects and services designed to meet the needs of NC parents, families, students, educators and other professionals.
National Dissemination Center for Children with Disabilities (English only). A list of contact information for state level disability resources for professionals and parents.
CDC "Learn the Signs. Act Early". Provides information in Spanish and English on developmental milestones and fact sheets on various conditions.
Family Support Network of North Carolina or 1-800-852-0042. Resources and referrals in English and Spanish.
3 Useful Spanish Health Phrases
-
¿Qué información le sería útil para ayudar a su hijo/a?
What information would be useful to you in helping your child?
-
Dígame, ¿qué preguntas tiene hoy?
Tell me, what questions do you have today?
-
Me gustaría darle información sobre algunos servicios de apoyo en la comunidad.
I would like to give you information about some support services in the community.