N.C. CARE-LINE

"Linking Citizens to Services"

1-800-662-7030 (English/ Spanish) or
1-877-452-2514 (TTY)

Overview

The CARE-LINE is the North Carolina Department of Health and Human Services' (NCDHHS) toll-free Information and Referral telephone service. Information and Referral Specialists provide information and referrals regarding human services in government and non-profit agencies. Current staff includes one OCS CARE-LINE Hispanic Citizen Services Representative who is dedicated to handling calls from Spanish-speaking customers. CARE-LINE staff are well trained and have a wealth of knowledge regarding human service programs across North Carolina. Many staff persons are Certified Information and Referral Specialists by the National Alliance of Information and Referral Services.

OCS is credited with implementing an on-line web-based updating process that ensures that data is accurate and up-to-date. This service allows agencies and offices listed in our database to review their data - thus eliminating time consuming phone calls, faxes and e-mail by OCS personnel.

Hours of operation

You may reach the CARE-LINE between 7 am and 11 pm, 7 days a week, including state holidays by calling 1-800-662-7030 (English/ Spanish) or 1-877-452-2514 (TTY). For local calls, you may dial 919-855-4400 (English/ Spanish) or 919-733-4851 (TTY).

For more information, visit the OCS web site.

Please be advised that calls previously serviced by the North Carolina Family Health Resource Line are now being answered by the N.C. CARE-LINE. Contact the N.C. CARE-LINE,
7 am - 11 pm, seven days a week including holidays.
1-800-662-7030 (English/Spanish); 1-877-452-2514 (TTY).

Please note - anyone dialing the North Carolina Family Health Resource Line will automatically be transferred to this new number.